1. Overview
corpus offers subscription-based pricing billed monthly or annually. We stand behind our product — if you are not satisfied, you may request a refund under the conditions described in this policy. All refund requests are evaluated fairly and processed promptly.
2. Refund Eligibility
New subscriptions — 7-day guarantee
If you subscribe to a paid plan and decide corpus is not right for you within 7 days of your first payment, you are entitled to a full refund — no questions asked. This applies to both monthly and annual plans.
Annual renewals — 7-day window
If your annual subscription renews and you have not used corpus in the prior 30 days, you may request a full refund within 7 days of the renewal date. Renewals with active usage are not eligible for automatic refunds but can be reviewed on a case-by-case basis.
Service outage credits
If corpus experiences downtime exceeding 4 hours in a single calendar month (excluding scheduled maintenance), you are eligible for a 1-month service credit. Credits are applied automatically to your next billing cycle.
Billing errors
If you were charged an incorrect amount or charged after cancellation, we will issue a full refund for the error amount within 5 business days of the report.
3. How to Request a Refund
- Email [email protected] with the subject line Refund Request — [your account email].
- Include your registered email address, the payment date, and a brief reason for the request (optional but helpful for us to improve).
- Our billing team will acknowledge your request within 24 hours and process eligible refunds within 5–7 business days.
4. Processing & Timeline
- Approved refunds are processed within 5–7 business days.
- Refunds are issued to the original payment method (credit/debit card via Razorpay). We do not issue refunds as account credits unless you request it.
- Bank processing may take an additional 3–5 business days depending on your bank.
- You will receive a confirmation email when the refund is initiated.
5. Cancellation Policy
You may cancel your subscription at any time via Settings → Billing → Cancel Subscription. Cancellation takes effect at the end of the current billing period.
- You retain full access until the end of the paid period — we do not pro-rate cancellations.
- After cancellation, your data is retained in read-only mode for 30 days so you can export everything.
- After 30 days, your data is deleted from active systems. This action cannot be reversed.
- Cancellation does not automatically entitle you to a refund unless you are within an eligible window (see Section 2).
6. Non-Refundable Items
- Monthly subscription fees after the 7-day window
- Annual plan mid-term cancellations (unless covered by the 7-day renewal window)
- Usage-based charges (e.g., bulk e-invoice credits) once consumed
- Add-on purchases (one-time migration, custom integrations) unless delivery was not completed
7. Contact
corpus Billing Support
Refunds & billing: [email protected]
General support: [email protected]
Response time: Within 24 hours (business days)